1 reviews | Active since Dec 2016
Mobile content fee
<p>Not looking at my statement for a long time, I scanned it and saw a deduction for "mobile content fee" ! This deduction I queried at Edgars Cape Town 2 days ago and was said someone will phone me back to remove it from my account and reverse the costs. Im still waiting for a phone call from Edgars.</p> <p>This is blatent *****ing from the client by Edgars without my permission placing this ridiculous service on my account which not only do I need it, bought no cell phone through Edgars and on purpose pray on clients by just adding this R19.99 service to thousands, if not millions of account holders. What would the interest add up to for Edgars ? This is ***** !!!</p> <p>I requested Edgars to stop this service and to pay the arrears back with interest. The interest that everyone loses is scary !!!!!!!!!! My reference for Edgars quiry: ********** 867142</p>
A slight correction to the abovementioned comment:
In the paragraph 2, line 2 - insert the word "not" to read: " ... which not only do I not need it, ...."
A slight correction to the abovementioned comment:
In the paragraph 2, line 2 - insert the word "not" to read: " ... which not only do I not need it, ...."
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the Mobile content query will have to be actioned by the RMCS team.
Kindly find the RMCS details below for proper clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the Mobile content query will have to be actioned by the RMCS team.
Kindly find the RMCS details below for proper clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the Mobile content query will have to be actioned by the RMCS team.
Kindly find the RMCS details below for proper clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the Mobile content query will have to be actioned by the RMCS team.
Kindly find the RMCS details below for proper clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Hi
Edgars Reference No: ********** 867142
Please resolve this as a matter of urgency and reply to my letter and request.
Regards
Deon Stoltz
Hi
Edgars Reference No: ********** 867142
Please resolve this as a matter of urgency and reply to my letter and request.
Regards
Deon Stoltz
I have not received any feedback as yet to what has happened with my complaint. This is a matter of no services at all, I'm disgusted in the care for customer service as there is none. I will be closing my account !!!!!!
I have not received any feedback as yet to what has happened with my complaint. This is a matter of no services at all, I'm disgusted in the care for customer service as there is none. I will be closing my account !!!!!!