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Premeshni M
1 reviews | Active since Aug 2018
14 Aug 2018, 10:57
Mobile Content Fee
Hi am refering to the Mobile Content Fee I am STILL been charged by Edgars. I have previously queried this charged & never received feedback nor was in removed from my statement. I have not requested any further services of such from Edgars but I am been charged now R24.99 per month. I called so many call centres/customer service numbers today but no one can assist, the one number which actually could said their system is offline & not sure as to when it will be up again. I would like Edgars to provide me feedback ASAP & a refund for all the 'mobile content fee' I have paid or else the next step is to report this to the Ombudsman.
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Edgars's replyOfficial
15 Aug 2018, 08:36As discussed telephonically we would like to confirm in writing that your query is referred to RMCS team for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,
Edgars's reply15 Aug 2018, 08:36
Official
As discussed telephonically we would like to confirm in writing that your query is referred to RMCS team for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,