ML
Mokgaetji L
1 reviews | Active since Jul 2011
25 Apr 2018, 12:21
MOBILE CONTENT FEE
I have been trying to call Edgars regarding a mobile content fee that i was being charged from November 2017. I have been holding for about 30minutes to no success. the line just plays music. i have never agreed to any of this i called them in 2017 February to cancel all this fees taht i know nothing about and they cancelled everything. Now when i call to close the account im being told that i have a mobile content fee that i need to cancel as well. EDGARS PLEASE REVERSE THE R24.99 THAT YOU HAVE BEEN TAKING FROM MY ACCOUNT WITHOUT MY CONSENT.
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Edgars's replyOfficial
25 Apr 2018, 13:43Please be advised we have escalated your query to our Regional Credit Office for intervention with regarding the financial product.
We would like to apologize for all inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply25 Apr 2018, 13:43
Official
Please be advised we have escalated your query to our Regional Credit Office for intervention with regarding the financial product.
We would like to apologize for all inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,