Mobile content fee

Item: Edgars
Rating: 2
Author: Celeste S

I viewed my statement and It reflects a mobile content fee charge from December 2014, I have contacted Edgars accounts and was assisted by Tshepo who contacted RMCS to cancel the service and have the charge reversed this occured early February who advised the service will be cancelled within 48hours (RMCS ref ***) Buyeuyiswa , Once again in March the mobile content fee was charged and the service was not cancelled. I did not subscribe to this service , why am I being charged?

Helpful (0)

Replies (1)

Edgars's replyOfficial

10 Mar 2015, 09:46

Hello celstanley,

We would like to apologise for the overall experience. Please be advised we have referred this matter to the RMCS department to cancel the mobile content and credit your account. We apologise for the overall experience, we can understand the frustration and discomfort caused. But we assure you all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the
below number

Kind regards.
Edcon customer experience team,
***

Best regards,

Edgars's reply10 Mar 2015, 09:46

Official

Best regards,

Mobile content fee

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