CS
Celeste S
1 reviews | Active since Mar 2015
16 Apr 2015, 12:26
Mobile content fee
With regards to a previous complaint regarding a mobile content fee in March I was assured the fee was cancelled but once again I was charged a mobile content fee of R 19.99 on 06April , was this service cancelled?<br> <br> reference number: ***/GO<br> <br>
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Edgars's replyOfficial
17 Apr 2015, 16:17Hello celstanley,
Thank you for raising your oppressions with us. Please be advised the Mobile Content was cancelled on your account and the reversal will update on the system after 48 hours. We apologise that this matter has been prolonging, but we assure you the reversal has been authorised.
Pleas find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your oppressions with us. Please be advised the Mobile Content was cancelled on your account and the reversal will update on the system after 48 hours. We apologise that this matter has been prolonging, but we assure you the reversal has been authorised.
Pleas find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Apr 2015, 16:17
Official
Hello celstanley,
Thank you for raising your oppressions with us. Please be advised the Mobile Content was cancelled on your account and the reversal will update on the system after 48 hours. We apologise that this matter has been prolonging, but we assure you the reversal has been authorised.
Pleas find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your oppressions with us. Please be advised the Mobile Content was cancelled on your account and the reversal will update on the system after 48 hours. We apologise that this matter has been prolonging, but we assure you the reversal has been authorised.
Pleas find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***