LM
Lungani M
1 reviews | Active since Dec 2015
25 Dec 2015, 20:03
mobile content
I am very disappointed by Edgars action to add mobile content on my account for R19.00 per month, which is for airtime I never received on my phone number ***. The attempt to have these charges reversed have been futile, been to the store several times and they keep on promising to reverse the funds to my account, please assist me with this issue.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
29 Dec 2015, 13:27Hello Lungani4,
It is with great displeasure to hear that you were enrolled without your consent. That is certainly not the type of service that indicates our standards. Please be advised Mobile Content has been cancelled and we have send a request for a reversal to the RMCS department.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled without your consent. That is certainly not the type of service that indicates our standards. Please be advised Mobile Content has been cancelled and we have send a request for a reversal to the RMCS department.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply29 Dec 2015, 13:27
Official
Hello Lungani4,
It is with great displeasure to hear that you were enrolled without your consent. That is certainly not the type of service that indicates our standards. Please be advised Mobile Content has been cancelled and we have send a request for a reversal to the RMCS department.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled without your consent. That is certainly not the type of service that indicates our standards. Please be advised Mobile Content has been cancelled and we have send a request for a reversal to the RMCS department.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,