LH
Lacy H
1 reviews | Active since Jul 2013
24 May 2016, 12:20
Mobile content
<p>Last night when i got home i got my edgars statement and on there was a mobile content fee in which i dont have a clue about of R19.99 i want this removed because i never signed any document for it and nore did i agree to it and i dont know how to use the services i want it cancelled and my money refunded.</p>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
24 May 2016, 13:52Please accept our sincere apologies in regards to the mobile product that is linked on your account without your consent.
Please be advised that your query is referred to our airtime management team for cancellation and reversal. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours. In addition all adjustments made will reflect on your next statement.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply24 May 2016, 13:52
Official
Please accept our sincere apologies in regards to the mobile product that is linked on your account without your consent.
Please be advised that your query is referred to our airtime management team for cancellation and reversal. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours. In addition all adjustments made will reflect on your next statement.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,