misrepresentation of account

<p>I went into Edgars Sandton at the end of July/beginning of August to open up an account in ordr to purchase a cell phone as my phone was ******. When i was there i told them that i would like to open up a 6 month interest free account. The gentlemen assisting me Tspeho told me that I qualified for a 12 month interest free account which would be better for me because then i could pay my account over 12 months and it is interest free. I open up my account and according to my knowledge and his words he insisted that this was an interest free account. I also asked him what is the installament i should pay every month and he told me I can just pay what I can afford every month. About three months after my account was opened I checked my statements to see how much i still owe on my account, then I see on my statements that I have been charged interest and service fees every month, they were charging me for something i didnt know about called Edgars VIP club (they did not tell me about this product, the cost of it and what it was even for) . I then called Edgars Sandton and spoke to a manager named Queen and explained the above situation to her then she said she would try resolve the above matter and get back to me. I waited over a month for feedback and i never got any feedback. I called on several occasions to follow up and she was never there or she was busy and could not speak, i left messages for her to please contact me as a matter of urgency and she still did not contact me. Eventually on the 16 December 2016 i went into Edgars Sandton i spoke to a manager named Bernard and discussed the above situation with him and he said he would try get the above matter resolved. He took me down stairs to customer service and i dealt with a lady named Sharon - she contacted Head Office Customer Service and she told me to AGAIN explain the situation to the consultant Lineokuhle on the phone of which he then transfered me to Kelvin who assisted me. Kelvin told me that they would have to do an internal investigation and get back to me, i also resquested all my statements of which he sent me. He promised me that he would contact me with feedback by Thursday the 22 December 2016 and GUESS WHAT? I still have not received any feedback what so ever regarding how they are going to resolve this. After looking at my statements i see that my installaments every month vary they are not consistent (of which Tsepho told me i only have to pay what i can afford every month he did not inform me about installments) , Edgars charged me for Edgars VIP which Tsepho did not inform me about ( of which it is ******* to be charging someone something they dont even know about), my account i asked for was meant to be INTEREST FREE and he opend up an INTEREST account promising me that it was interest free. I am really DISGUSTED at the service that i have received, shocked at how this matter has still not been resolved after me calling and running back and forth to Edgars for the past 2 or months . This is why I do not own any other accounts because people con you into things and bill you for things that you arent even aware of. I refuse to pay interest and would like a reimbur*****t on the interest i have been charged for. Up until now i have paid about R2100 onto my account and I only owe about R4000.... My statement balance is still sitting on about R4000 so where has my money gone to! Towards Interest I suppose! I am disgusted and extremely irritated about this whole thing and would like this matter resolved! Why should i risk getting a bad credit rating because people do not even know what they are selling or con you into things and do not relay THE CORRECT information.</p>