Misrepresentation of 6 month credit payment plan

At branch level and at call centre level both unfortunatley are well drilled to hit on account holders who have not paid a balance of the account as per last statement as determined by the EDCON calculation system.<br> Refusal to accept or understand logic that the demand of total due is incorrect based on a 6 month payment plan.<br> Despite calling the call centre in 2014 and again in Jan 2015 no progress was made. Frustrated with this i visited the Credit dept at Edgars Pavilion on 16/3/2015. As yet no feedback but at 07h29 this am I get another call from the call centre demanding payment with NO attention being paid to the customer requesting the full explanation of the \6 month payment plan"!!!<br> This account is 24 years old and conducted in an exemplary manner yet i receive calls at odd hours outside normal business hours demanding payment. """