NK
Nonkululeko K
1 reviews | Active since Oct 2014
17 Mar 2015, 13:22
Misrepresantation of price
I saw a Revlon New Complexion One Step Compact Makeup retailing for.R229 with a sticker that states you get R50 off, meaning you buy it for R179. When I get to the till there was no discount, and when I informed the Sales Lady about this, she told me I'm mistaken! <br> <br> I showed her the sticker, which even stated the dates that the promotion run through, but still she said they haven't received directions from the Head Office!<br> <br> What buffles me is that they received the discount stickers but the system is not updated!<br> <br> What an oversight from a big company like Edgars!!!!
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
18 Mar 2015, 16:37Hello nkuliekv,
We are deeply sorry for the overall experience. Please note we have referred this matter to the store manager for intervention, as promotions are not intended to mislead customers. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have referred this matter to the store manager for intervention, as promotions are not intended to mislead customers. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply18 Mar 2015, 16:37
Official
Hello nkuliekv,
We are deeply sorry for the overall experience. Please note we have referred this matter to the store manager for intervention, as promotions are not intended to mislead customers. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have referred this matter to the store manager for intervention, as promotions are not intended to mislead customers. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
