misled and wasted my time

<p>The 1st of December I went to your Greenstone branch to look for a certain shoe which they didnt have , however they tabbed into their system to check the branch that may have and Eastgate had 3 in stock and the sales consultant at Greenstone took the initiative to call eastgate to confirm . Their ladies shoe consultant confirmed having the shoe and the required size , I then drove there ( got there 19:17) asked for the concerned consultant ( Sifiso) . Whom was told was on lunch at the time and I then asked if can they atleast get me the shoe I came for , they looked for it couldnt find it & was advised to wait for him as his lunch finishes at 20:00 ( I willingly did so ) what then frustrated me is that my time , my petrol and money for parking ticket was then put to WASTE as they didnt have the shoes in store , was told the consultant we spoke to telephonically was mistaken ( Nthabiseng , was the name Sifiso gave ) I then asked for their branch manager Mavis ( with sick attitude ) wasnt helpful at all and gave the impression that i didnt find the shoes , I must just deal with it and accept after wasting an 1hr:30mins in their shop ( I further asked that they pay for my parking ticket as they were the reason i came to the mall and kept me waiting that long for nothing ). I mean there is so much I could have done with my time , which sadly cant be regained . She ( Mavis ) advised me that they may have made a mistake by not updating their systems and she cant help but I should try and find the concerned sales person or even call her to get clarity from her as to why she said they had the shoes , which as "a store manager" sounded barbaric having being told that the person has knocked off already .</p> <p> </p> <p>So I as a customer had suffered from the lack of proper training of your staff,misled, them failing to update their systems and uniformed manager whos not client orientated .</p> <p> </p> <p>Really pathetic service !! :(</p>