1 reviews | Active since Feb 2014
Misleading VIP Club Benefits
My medical funds are exhausted and I came across this Doctors and Dentistry discount for up to 40% for members on Edgars VIP Club . i phoned the Call Centre (well being division). Everything went well, my appointment at the Dentist was set up and i said to myself hmmmm what great service. Until my quote for the dentist was received. At the same time I am in the process of sorting my daughter's account out with her Dentist, of course when I received the Edgars quote I thought let me compare the tariff's code because I am going to use some of the same tariff codes. Only to discover the charges are exactly the same with a difference in some codes R2 the most was R10. Where is the up to 40% discount as per VIP benefit plan. Phoned the Call Centre again and was told that tariff code charges differs from one doctor to the other. Come on Edgars who are you fooling!!!
Thank you for notifying us of this matter. Kindly note we have referred this query to our 24 hour emergency services Europe assistance management to review and revert with feedback. Please be advised it is UP TO 40% that is offered and more clarity will be given so to avoid the re-occurrence of this nature. We apologise for any inconvenience caused
The reference number for your query is: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of this matter. Kindly note we have referred this query to our 24 hour emergency services Europe assistance management to review and revert with feedback. Please be advised it is UP TO 40% that is offered and more clarity will be given so to avoid the re-occurrence of this nature. We apologise for any inconvenience caused
The reference number for your query is: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***