SM
Simphiwe M
1 reviews | Active since Jul 2015
01 Jul 2015, 10:40
MISLEADING & UNPROFFESSIONAL SERVICE
Got word there was a 50% Sale & found my way there only to leave annoyed. Items on sale were dotted red,so i found this shoe,went & stood in the queeue for a while,got to a quite friendly teller-Ayanda who on scanning the shoe had to ask for the help of a colleague who highlighted that the shoe wasnt on special. Lawfully when u price an item be it by mistake or what a customer is entittled to get it @ the indicated price. Ayanda sought help from her colleague who called the \store manager"one dud by Ivan Naicker who was SO USELESS! That guy shld reconsider holding tht position for the teller proved more alert than he is. So the \""manager\"" comes & speaks to my friend"
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Edgars's replyOfficial
05 Jul 2015, 10:32Hello PhiweePee,
Thank you for raising your apprehensions with us. The mandate of promotions is not to mislead our customers but to give them a pleasant shopping experience. Please be advised management has been notified and we assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. The mandate of promotions is not to mislead our customers but to give them a pleasant shopping experience. Please be advised management has been notified and we assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply05 Jul 2015, 10:32
Official
Hello PhiweePee,
Thank you for raising your apprehensions with us. The mandate of promotions is not to mislead our customers but to give them a pleasant shopping experience. Please be advised management has been notified and we assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. The mandate of promotions is not to mislead our customers but to give them a pleasant shopping experience. Please be advised management has been notified and we assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,