1 reviews | Active since Jan 2013
Misleading the public
<p>I recently purchased a pair of trackpants from Edgars Active and was told by an employee working their that I am able to return these goods at any Edgars. I approached Edgards Galleria, only to find out that this is not possible. The manager their mentioned that these are two separate companies but stock the similar brand clothing and trading by the same name. I find it very misleading to the public as we assume that this company belongs to Edgars. I can understand if the company trade under a completely different name. WHY CALL THE STORE "EDGARS ACTIVE" ??? This has now inconvenienced me a great deal. I am sitting with these trackpants that are way too big. I hope people read this post and realise how Edgars operate. </p>
Thank you for bringing this matter to our attention. Please be advised you are allowed to exchange the tracksuit pants any Edgars Active store.
Please note that Edgars and Edgars Active are two different brands that fall under one group Edcon. Edgars Active is a speciality store and therefore you will need to exchange or refund the item at the relevant speciality store. Your reference number is ********** 166/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised you are allowed to exchange the tracksuit pants any Edgars Active store.
Please note that Edgars and Edgars Active are two different brands that fall under one group Edcon. Edgars Active is a speciality store and therefore you will need to exchange or refund the item at the relevant speciality store. Your reference number is ********** 166/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised you are allowed to exchange the tracksuit pants any Edgars Active store.
Please note that Edgars and Edgars Active are two different brands that fall under one group Edcon. Edgars Active is a speciality store and therefore you will need to exchange or refund the item at the relevant speciality store. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised you are allowed to exchange the tracksuit pants any Edgars Active store.
Please note that Edgars and Edgars Active are two different brands that fall under one group Edcon. Edgars Active is a speciality store and therefore you will need to exchange or refund the item at the relevant speciality store. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
