Misleading signage and disgusting Manager service

<p>Saturday the 27th of August, I went to Lakeside mall to buy pillows. I was delighted to see the sign buy 1 get 1 free ALL PILLOWS. Needless to say i chose my two pillows from the rack that this sign was attached to and went to the tellers. They proceeded to tell me that the pillows I wanted to purchase were not part of the promotion.</p> <p>Just then the Store Manager, Kingsley, came by so I explained the sign said all pillows. We went to the stand and he then very rudely told me that these pillows did not have a buy 1 get 1 free sticker on so they are not part of the promotion. Well this is not the first time Edgars Lakeside have marked items incorrectly! I told him that ALL pillows means ALL pillows. His sign should have said on selected pillows only or on specially marked pillows only. He refused to listen to this and proceeded to tell me its only on selected pillows. Well Edgars, clearly this store manager has no understanding of what ALL and SELECTED means and has had no customer service training. Clearly if this is the calibre Manager that you have representing your group then you are in a heap more trouble than we know.</p> <p>I walked out the store angry at how I was treated and was embarrassed that i had to argue with an idiot!</p> <p>I then went to East Rand mall and they too had promotions except this time they had correct signage which stated selected pillows. This i accepted and then bought the two pillows that i needed.</p> <p>I am however not happy with this and i would like Edgars to refund me on my account for the value of one pillow as i should have had this from Lakeside. I have pictures of the signs from the two stores.</p> <p>It has left such a bad taste in my mouth that i am really considering closing my account. I would rather go to another retailer and open my account there as i am sure their level of customer service is of a higher level.</p> <p> </p>