RS
Richard S
1 reviews | Active since Sept 2014
22 Jun 2015, 15:13
Misleading Sales Posters
My wife bought Leather boots at your store and said I should look at the men's footwear whilst she was busy with the transaction.<br> I noticed an advertising display indicating discounts up to 50% (....\on certain items".... which was printed at 10%the size of the sale font) and looked through the whole range on the stand and found nothing on sale whatsoever.<br> I asked the assistant where the items were and she pointed to 4 shoes on the opposite end of the stand BEHIND the sign and none were discounted more than 20%. <br> I asked her to turn the sign around and she refused saying it was head office policy.<br> An argument ensued about ethics but to no avail the sign remained"
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Edgars's replyOfficial
24 Jun 2015, 10:00Hello Richard.K.Smith,
We would like to apologise for the unpleasant service experienced. Kindly note we have referred this query to the store manager to address. The mandate of promotions is not to mislead customers but to give them an exciting shopping experience. The store manager will investigate and revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
We would like to apologise for the unpleasant service experienced. Kindly note we have referred this query to the store manager to address. The mandate of promotions is not to mislead customers but to give them an exciting shopping experience. The store manager will investigate and revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply24 Jun 2015, 10:00
Official
Hello Richard.K.Smith,
We would like to apologise for the unpleasant service experienced. Kindly note we have referred this query to the store manager to address. The mandate of promotions is not to mislead customers but to give them an exciting shopping experience. The store manager will investigate and revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
We would like to apologise for the unpleasant service experienced. Kindly note we have referred this query to the store manager to address. The mandate of promotions is not to mislead customers but to give them an exciting shopping experience. The store manager will investigate and revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,