PM
Pattish M
1 reviews | Active since Oct 2015
02 Oct 2015, 12:41
misleading customers
I received an sms from edgars saying I get R100 off my next purchase untill 8th October... this sounded great I went into store purchase for R379 and when I showed the cashier my sms I was told the voucher pin is not linked to my thank you card.. I explained to her this is the only card I have I had another card however it was ****** 3 months ago and I was given a new card everything w ouldv transferred to my new card.. she told me no sorry can't help... edgars should research first before inconviencing and making it seem as if I'm using someone else's card don't mislead customers with these sms if they arnt true.. I ended up purchasing 379 on my acc which I did not budget for
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Edgars's replyOfficial
09 Oct 2015, 16:48Hello MunnahP,
Thank you for raising your concerns with us. Please note we have referred this query to our Admin Department to investigate and revert with feedback. We can understand the frustration and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please note we have referred this query to our Admin Department to investigate and revert with feedback. We can understand the frustration and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply09 Oct 2015, 16:48
Official
Hello MunnahP,
Thank you for raising your concerns with us. Please note we have referred this query to our Admin Department to investigate and revert with feedback. We can understand the frustration and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please note we have referred this query to our Admin Department to investigate and revert with feedback. We can understand the frustration and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,