1 reviews | Active since May 2016
Misleading Club Members and poor Customer Service
<p>Hi</p> <p> </p> <p>I am posting to this site due to your team not responding to my concerns on your email address " ********** I tried a few time</p> <p> </p> <p>My Account no is 6 ********** 5 ********** .</p> <p> </p> <p>My concern is that I purchasesd tickets to Capetown for the 04 Feb 2017 . I paid R861.41 through my Edgars Club Account and when I tried buying direct , The ticket cost was R824.00</p> <p>Edgars do not tell customers that their is a service fee of R132.32 which is higher than the 5% discount I got and Edgars mentioned a 15% in their news letter.</p> <p> </p> <p>I tried buying ticket for the 07 April and by buying direct the cost is R1 660.42 and through Edgars Club R1 793.25</p> <p>I am very carefull in calculating my cost due to the nature of my work.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to discounts for our valued club members, you need to contact the Bus or Airlines team that you purchased a ticket with as they are the only team that may provide clarity on why was the promised discount no honoured. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to discounts for our valued club members, you need to contact the Bus or Airlines team that you purchased a ticket with as they are the only team that may provide clarity on why was the promised discount no honoured. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
The response is not good enough as it is the Edgars Club that make all these promises and not the airline. The Club should query these problems. If I phone the airline they will refer me to you as they did not make any promises.
So we are back to square one.
Do Edgars have a representatives at Mango who I can call ??
The response is not good enough as it is the Edgars Club that make all these promises and not the airline. The Club should query these problems. If I phone the airline they will refer me to you as they did not make any promises.
So we are back to square one.
Do Edgars have a representatives at Mango who I can call ??