1 reviews | Active since Apr 2016
Misleading Black Friday
<p>I went to Edgar's today to shop and benefit from of Black Friday savings being offered.</p> <p>I was quite excited to see that me as a customer would get 30% of any item in the store as was advertised quite boldly throughout the store and according to the sales people on the floor.</p> <p> <br />After paying for the items and getting to my car, I saw that I had saved only a fraction of money on the purchases, since VAT had been added to the purchase price after applying the 30% discount (on some of the items, and NOT ALL).</p> <p>This meant that my actual saving was around 15%, which is half of what I thought I would be saving based on the big "30% off" advertising everywhere.</p> <p> <br />I am extremely disappointed that you conduct business in this way, in an attempt to make profits by fooling customers who don't read some almost invisible "fine print" somewhere.</p> <p> </p> <p>I sincerely hope that customers will shop elsewhere for Black Friday, and not fall for these traps that you have set for them.</p> <p><br /> </p>
We must apologise for the delayed response.
Please be advised our Black Friday promotion stated “get 30% off almost everything “ indicating that on some items a 30% will not be granted.
kindly note the price you see on the tag is including VAT ,we also show total value of VAT on the slip however you are only charged once for VAT which is the amount on the on the tag, should you add the each item on the slip your total amount will remain the same.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Please be advised our Black Friday promotion stated “get 30% off almost everything “ indicating that on some items a 30% will not be granted.
kindly note the price you see on the tag is including VAT ,we also show total value of VAT on the slip however you are only charged once for VAT which is the amount on the on the tag, should you add the each item on the slip your total amount will remain the same.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
