1 reviews | Active since Feb 2018
MISLEADING AND EXTREMELY POOR SERVICE
Edgar's gateway mall are misleaders and their management has extremely poor service. I called the store looking for a cell phone than they recommended the hauwei honor 10 lite hence it was going to be launched that Saturday. They promised me that if I buy that handset on that same Saturday, they will give me a gift of an expensive smart watch, so I was so interested because I had planned to buy a smart watch that same weekend. Only to find out when I'm at the shop to buy that handset, the story changed comp3and when I requested to speak to the person that promised me an expensive smart watch, the manager refused. I have been waiting for their feedback for 7 weeks, I will send my complaint to their Compliance Officer and the consumer ombudsman for them to learn a lesson
Thank you for taking the time to send through an email. We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Gateway store.
Please be advised your complaint is referred to the stores management team for investigation and resolution purposes within the next 48 business hours.
Reference number generated for this complaint is:
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Kind Regards
The Edgars Team
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Thank you for taking the time to send through an email. We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Gateway store.
Please be advised your complaint is referred to the stores management team for investigation and resolution purposes within the next 48 business hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
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