1 reviews | Active since Feb 2019
Misleading Airtime Subscription on my account by Edgars
I received a call in January from some airtime company on behalf of Edgars claiming that I have received a free gift in the form of airtime (which to this day I have not received) as being a loyal customer to Edgars. I was told this gift is free of charge and no charges would be placed onto my account. I asked this several times and was informed that absolutely no changes would be included and it is a free gift from Edgars. Upon reviewing my statement, I can see that there are 3 charges of R49, R79 and R48 in my account and details of SMS AIR SUBS and AIRTIME/DATA SUBSCRIPTION. Is this how Edgars rewards its customers, by promising free gifts that are later charged?
Seems like this is **** ran by Edgars as I have seen a number of complaints pertaining to this all over the internet.
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***