vM
vuledzani M

1 reviews | Active since Oct 2012

04 Oct 2016, 16:27

Misleading advertising and pathetic service

<p>i am very dissapointed with the service received from Edgars Festival Mall.</p> <p>on the 2nd October i bought a hotel collection queen bedding at Edgars Eastgate, when i got home it was small even though my bed size is queen. then i decided to go exchange it at festivall mall. when i got there i saw a board saying 40% off hotel collection bedding and towels but i could not fin the bedding. when i asked one of the assistant to show me where the bedding is she told me that they dont keep hotel collection bedding. I asked to speak to the manager (Prince) who was very cold towards me, he just told me that if i dont want the bedding i have they will just refund me my money, did not even make an effort to get the bedding from another store or even apologise for the inconvenince. he could not wait for me to leave the office.</p> <p>the manager's customer service is very poor, i dont understand why you keep those managers.</p> <p> </p>

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Replies (1)
Edgars
Edgars's reply05 Oct 2016, 09:28
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the service rendered to you. We have addressed this incident with our in store management team , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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