AT
Anneline T
1 reviews | Active since Jan 2014
30 Jul 2015, 14:05
Misleading Advertising
I received an sms about the Red Hanger sale. I then went onto the website to access the catalogue, as I was interested In the 30% off selected handbags. I visited the said branch, and was advised that only the house brands and Dunn bags were on promotion. The advertised nine and co bag in stock was not on promotion. The sales lady advised that she had to get authorisation from her Manager before she could give me the advertised bag at a discount. She was unable to get a hold of the Manager. I left the store very disappointed as I feel that the advertising was extremely misleading. The ad ought to have read 30% off selected house brand and dunn handbags. This would have saved me a few hours in my day.
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Replies (1)Edgars's replyOfficial
31 Jul 2015, 15:06Hello Arturpin,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised, to the Edgars Active Westreet store management to advise on the matter.
Feedback will then be provide to you
Reference is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised, to the Edgars Active Westreet store management to advise on the matter.
Feedback will then be provide to you
Reference is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Edgars's reply31 Jul 2015, 15:06
Official
Hello Arturpin,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised, to the Edgars Active Westreet store management to advise on the matter.
Feedback will then be provide to you
Reference is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised, to the Edgars Active Westreet store management to advise on the matter.
Feedback will then be provide to you
Reference is as follows: ***/GO
Thank you for your patience and continued support.
Regards,
The Customer Experience Team
***
