1 reviews | Active since Jun 2014
<p>I had come acroos the ad on facebook regarding the 24th December Sale, Items appeared to be cheap, so I was very keen on attending. I therefore contacted the Edgars Pavillion (Wetville) store on the evening of 23rd December to confirm shopping hours for the next day as I wanted to be there at the opening as it was a "while stocks last" sale. I was informed by the lady that they are returning to their normal trading hours on the 24th and will opening at 9am, I was surprised by this and even told her that theres a big sale scheduled and they opening at 9am, she said yes that is the time they will be opening. So I got to the Edgars at 08:40 that morning only to find the store was already open, and all I managed to get were 2 character kiddies t shirts, as most items were already sold out. Im led to think that the information provided to me was intentionally incorrect. It was a huge waste of my time going to the store at that time. I would actually really appreciate an explanation as to why as I was mislead. I unfortunately did not get the name of the person I spoke to. I am recently very disappoointed by the service provided at edgars, they are pushing their loyal customers away.</p>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and frustrations caused. Please note your query has been escalated to our in store management team and feedback will be provide shortly.
Reference number: ***/GO.
Kind Regards
Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and frustrations caused. Please note your query has been escalated to our in store management team and feedback will be provide shortly.
Reference number: ***/GO.
Kind Regards
Customer Experience Team
***
Best regards,
Was called by the Pavillion manager, my complaint was well acknowledged, which I do appreciate, I will remain a loyal customer of the Edgars Pavillion. Thank you
Was called by the Pavillion manager, my complaint was well acknowledged, which I do appreciate, I will remain a loyal customer of the Edgars Pavillion. Thank you
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