TH
Thobile H
1 reviews | Active since Aug 2015
31 Aug 2015, 15:37
misinformed
I recently went to southgate mall to reopen my edgars account, i was assisted by a young man named phillip, he took my details reopened the account for me and everything was fine until the next day i recieved and sms saying \welcome to edgars funeral insurance
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Edgars's replyOfficial
03 Sept 2015, 09:55Hello ThobileHadebe27,
Thank you for notifying us of the ********* and unprofessional behaviour from Philip. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the accounts department to cancel the financial services from your account. The store manager was also notified of the lapse in service and we assure this matter will not be taken lightly.
Please accept our sincerest apologies for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the ********* and unprofessional behaviour from Philip. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the accounts department to cancel the financial services from your account. The store manager was also notified of the lapse in service and we assure this matter will not be taken lightly.
Please accept our sincerest apologies for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply03 Sept 2015, 09:55
Official
Hello ThobileHadebe27,
Thank you for notifying us of the ********* and unprofessional behaviour from Philip. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the accounts department to cancel the financial services from your account. The store manager was also notified of the lapse in service and we assure this matter will not be taken lightly.
Please accept our sincerest apologies for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the ********* and unprofessional behaviour from Philip. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the accounts department to cancel the financial services from your account. The store manager was also notified of the lapse in service and we assure this matter will not be taken lightly.
Please accept our sincerest apologies for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Best regards,