Miscommunication

Yesterday 13/12/2017 at 9am, I went to Edgars at Mall@Reds to open an account, I.D and bank statements were provided and today 14/12/2017 I went to the same Edgars to enquire how far my application was. I was assisted by a gentlemen called Johannes who called Edcon and the person who responded said the bank statements are not showing a salary so I should sent them again, which I did.

Again Johannes called edcon and this time the person who assisted him told him that I need to sent 3 months payslips which I also did.

Again Johannes called edcon and this time the person who assisted him said the account was approved, whilst Johannes was trying to get the account it then said the account is declined.

Again Johannes calls edcon and this time the person who answered was very rude, and when Johannes asked him to explain what just happened to me as a customer because he has already told me that the account is approved the person just hung up.

I require an apology for all this mess, as a customer of edgars I require to be treated with respect

********** 292 my contact details