DP
Daryll P
1 reviews | Active since Nov 2016
09 Jun 2019, 10:21
Mis_selling again at Edgar's Gateway
Edgars gateway staff misleading yet again.I received my first statement now and I see account protection plan added( which should be optional), automatic credit limit increase selected with yes for marketing, I do not want all these add on. We should be given the option to add on if we want as customer and not for the *********** staff to decide what the feel, really disgusted, only opened my account in May and so many issues. Can't people do there job correctly, Edgar's Gateway please employ honest, competent staff
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Edgars's replyOfficial
10 Jun 2019, 10:06Dear Charlene
Thank you for making contact with us .
Kindly note that account protection is compulsory unless you have a credit life policy and provide us with a copy so that we may cancel the product.
The account protection plan covers the account in the event of permanent disability/retrenchment or death .
The credit limit increase is offered to you in store at the till point when making a purchase.You can accept or decline . We have removed the automatic credit limit increase from your profile.
Thank you for your support.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us .
Kindly note that account protection is compulsory unless you have a credit life policy and provide us with a copy so that we may cancel the product.
The account protection plan covers the account in the event of permanent disability/retrenchment or death .
The credit limit increase is offered to you in store at the till point when making a purchase.You can accept or decline . We have removed the automatic credit limit increase from your profile.
Thank you for your support.
***/GO
Kind regards
Edgars Customer Experience Team
***
Edgars's reply10 Jun 2019, 10:06
Official
Dear Charlene
Thank you for making contact with us .
Kindly note that account protection is compulsory unless you have a credit life policy and provide us with a copy so that we may cancel the product.
The account protection plan covers the account in the event of permanent disability/retrenchment or death .
The credit limit increase is offered to you in store at the till point when making a purchase.You can accept or decline . We have removed the automatic credit limit increase from your profile.
Thank you for your support.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us .
Kindly note that account protection is compulsory unless you have a credit life policy and provide us with a copy so that we may cancel the product.
The account protection plan covers the account in the event of permanent disability/retrenchment or death .
The credit limit increase is offered to you in store at the till point when making a purchase.You can accept or decline . We have removed the automatic credit limit increase from your profile.
Thank you for your support.
***/GO
Kind regards
Edgars Customer Experience Team
***