Mind blowingly bad service Edgars!!
<p>Absolutely livid.</p> <p>After being retrenched in December last year I completed all documents needed, went to the police to certify documents and brought them into the Canal Walk store where they scanned them in and APPARENTLY sent everything through for my retrenchment cover which I have been paying for the last 5 YEARS! I am now being hastled on a continuous basis as apparently my documents werent recieved! I no longer have the original copy of my retrenchment letter and am unable to get this... but this should not be my problem! Im so sick of doing my part and still being messed around. Never again will I buy from Edgars if this is how they treat loyal customers.</p>
We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the documents submitted in store regarding an Account Protection Plan Claim were not submitted to the correct department , this is a s per the post set to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the documents submitted in store regarding an Account Protection Plan Claim were not submitted to the correct department , this is a s per the post set to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Edgars, please note that I have yet to hear back regarding the above complaint!
I am STILL recieving correspondence reminding me to pay my account!
Edgars, please note that I have yet to hear back regarding the above complaint!
I am STILL recieving correspondence reminding me to pay my account!