Mind-Blowing Incompetence

<p>This is my second review on the mind-blowing incompetence experienced at the Edcon New Accounts Department. I am not going to go into all the details here other than to say that I app**** for a new account in May 2016, which was approved a few days later. The account has been blocked and unblocked three times in as many months pending submission of bank statements. These were submitted immediately each time to ********** where they seem to have been lost/separated/deleted. The account was blocked a fourth time in mid September and has now been closed due to "non-submission of the required documenstation" (it was submitted no less than seven times and updated every time). There is no option to re-instate this account. I have been told to pay up the existing account and apply for a new one. ***? A senior manager/department head was supposed to phone me so that we could resolve whatever issue you had, but no-one called and emails went unsanswered. Multiple phone calls to that department went unresolved as they simply refused to let me speak to someone higher up. The matter was always going to be escalated to management and "someone will call you". When I asked for the name of the person, they would not disclose any fiurther information. It's a huge pain the a$$ but I am now lodging a complaint with the National Consumer Commission.</p>