MM
Mofolisi M
1 reviews | Active since Dec 2018
27 Jan 2020, 12:05
MESS EDGARS
In 2019-12-02 my sister, a second card holder made an over the counter payment of R1000 in Sandton Edgars, the next statement showed the payment was made but on the very statement there was a reversal of the same amount added on the account. Since Edagrs is said to be going through financial difficulties things have been a mess this is the second time i experience a dispute with a payment. This shop is now a mess and the staff is *********** to rectify their mistakes.
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Edgars's replyOfficial
27 Jan 2020, 16:47Good afternoon Mr Masooa
We hereby acknowledge your complaint lodged.
We have tried making contact with you at 16:40 however we were unable to reach you.
In response to your query with Edcon, kindly be advised that the amount debited on your account was for a duplicate payment that was made in November 2019, the error was corrected in December which is why it is reflecting on your current statement. Copies of your 3 latest statements have been requested and will be emailed to you shortly for you to see the respective transactions and compare the balances on your account.
For further clarity feel free to contact us on ***
Kind RegardsCustomer Experience Team ***
We hereby acknowledge your complaint lodged.
We have tried making contact with you at 16:40 however we were unable to reach you.
In response to your query with Edcon, kindly be advised that the amount debited on your account was for a duplicate payment that was made in November 2019, the error was corrected in December which is why it is reflecting on your current statement. Copies of your 3 latest statements have been requested and will be emailed to you shortly for you to see the respective transactions and compare the balances on your account.
For further clarity feel free to contact us on ***
Kind RegardsCustomer Experience Team ***
Best regards,
Edgars's reply27 Jan 2020, 16:47
Official
Good afternoon Mr Masooa
We hereby acknowledge your complaint lodged.
We have tried making contact with you at 16:40 however we were unable to reach you.
In response to your query with Edcon, kindly be advised that the amount debited on your account was for a duplicate payment that was made in November 2019, the error was corrected in December which is why it is reflecting on your current statement. Copies of your 3 latest statements have been requested and will be emailed to you shortly for you to see the respective transactions and compare the balances on your account.
For further clarity feel free to contact us on ***
Kind RegardsCustomer Experience Team ***
We hereby acknowledge your complaint lodged.
We have tried making contact with you at 16:40 however we were unable to reach you.
In response to your query with Edcon, kindly be advised that the amount debited on your account was for a duplicate payment that was made in November 2019, the error was corrected in December which is why it is reflecting on your current statement. Copies of your 3 latest statements have been requested and will be emailed to you shortly for you to see the respective transactions and compare the balances on your account.
For further clarity feel free to contact us on ***
Kind RegardsCustomer Experience Team ***
Best regards,