1 reviews | Active since Sept 2015
Mercia, Maranda, Letta, Lola
Good day, it is such a sad thing after years of shopping at Edgars branches, to see how poorly these three cosmetic consultants at Edgars Wernhill has been treating the customers. its not the first incident where these ladies have been involved in. They so rudely treated me and my friends when we were shopping there and we saw how badly they also treated their fellow colleagues. Mercia, Maranda, Letta and Lola as their name tags read were rude and when they were confronted by me, they laughed and said I can tell management. This in no way will influence me going to the other Edgars branches in Namibia and South Africa but I will surely not visit the Wernhill branch again as those ladies just don't have manners or know how to treat clients.
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. Please note we will liaise directly with the store management team to address the uncalled behavior of the mentioned staff members and that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. Please note we will liaise directly with the store management team to address the uncalled behavior of the mentioned staff members and that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
