1 reviews | Active since May 2016
Merchant irregularities - It took 6 months for a transaction I swiped for to be debited from my bank account
On the 23/11/2017 a transaction (I was unfami**** with) of R1000 took off on my FNB Cheque account from Edgars as a merchant. Disputed with the bank and received feedback today via sms to say, "the transaction was reserved on the 25/05/2017 and the merchant banked the transaction late on the 23/11/2017". How is this even acceptable?? I swipe for something on the 25/05/2017 for it to only take off 6 months later?? Both FNB and Edgars need to sort this mess out. Why should I suffer for their irregularities?? Why should they get away with this? Now I will never want to swipe at Edgars ever again if their banking is so poor!
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the system glitches at the time ,therefore the funds were only debited off your account at a later stage.Should you require any other assistance do not hesitate to contact us on *** Your ***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the system glitches at the time ,therefore the funds were only debited off your account at a later stage.Should you require any other assistance do not hesitate to contact us on *** Your ***/GO
Kind regards
The Edcon Customer Experience Team
