MEI of the cellphone diff to the Edgars Slip

I took my cellphone on the 6th of July for repairs.After a week I went to check for the outcome and I was told that the phone is not insured. I explained that the phone was insured with the Tablet (Hawei) and they came out as a Combo. I went to the shop again and they said they will fixed the matter with Finrite. I was aked to produce the papers and I said I lost them but they could find from the system who helped me and they did.<br> Until today, I never received any response or a call from Edgars and when I call them they do not answer the phone. Unfortunately, I do not get a chance to go there because I am working even weekends. I then phoned Finrite Insurance and I was helped by the lady called Zanele ( I didnt take her surname). She tried to get hold of the store but they do not answer.<br> <br> Today, I called Edgars again but still their phone is ringing without response.I ended up calling Finrite from a cellphone and Simakaleni helped me and she told me that the slip which was sent to them by Edgars store does not have the same MEI NO as the one on the phone.<br> My phone was never changed, it was going for repairs for the first time. What must I do now? <br>