Mediocre Edgars and RCS service

I have been a paying customer at Edgars for over 10 years and when I requested for a reversal and cancelation of the Edgar's club fee in July the lady who assisted me was very helpful and managed to reverse the 3 months fees however it seems the cancelation was not done. I kept getting charged. The call center ***and ***is a joke. Spoke to one lady who was supposed to transfer me but the extension she chose was wrong. So I call the second number and i hold til death knocks on my door then one the consultant (Nolwazi something) doesn't feel like assisting eventually she acts like she can't hear me and drops the phone. The 2nd attempt I speak to a Prishyanka I think and she makes me hold for over 20 minutes with no come backs to advise if she's still checking or something. Then they expect me to make payments for something I canceled months ago.

This isn't customer service but ******ion.