1 reviews | Active since Jul 2011
Marketing: Stop calling and SMSing me!!
I opt out and you still harass me. A computer phones me to offer me services...a computer. Not a human. You capitalize yet cut cost at the same time which might seem clever. But you are working with humans, so its not that clever. <br> <br> Having an account (Paid up...no arrears..) is a pain due to your marketing to those customers. You over-market..making you a thorn in my side. Ill rather then NOT have your account and purchase cash and sue you if you DO harass me with marketing strategies. <br> <br> Sell good quality items and give your customers an awesome customer experience. That's all. Force it down my throat and ill leave (your) the building.<br> <br> Better yet, use your strategy to ensure your N1 city branch has all their tills manned at month end so that customers don't wait looking around. 5 tills available yet only 1 or 2 working. <br> 360 degree service?<br> Ethics?<br> Putting the customer first?<br> You are corporate. We expect more of you.<br>
Thank you for bringing this matter to our attention. Please be advised we have send a request for an Opt Out on telemarketing calls and all communication. We can understand the frustration caused and for that we sincerely apologise. A note has also been made that you don't want financial services.
We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have send a request for an Opt Out on telemarketing calls and all communication. We can understand the frustration caused and for that we sincerely apologise. A note has also been made that you don't want financial services.
We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
