1 reviews | Active since Jun 2016
March 2016 query still not sorted out!!! PURCHASE GOOD TASTE TRAVEL AND EVE
<p>I've already sent FOURTEEN emails to Edgars about some PURCHASE GOOD TASTE TRAVEL AND EVE charges going off my account since March. Despite all the stock responses and empty promises, the charges have still not been reversed!</p> <p>After 24 years as an account holder I wat to close my account. Of course it is not possible for me to do until this matter is sorted out.</p> <p> </p> <p>Your customer service is beyond laughable!!!!</p>
Pardon our late response to your email. In response to the above mentioned concerns – We would like to apologise for any frustrations occurred due to this incident. According to our records you were assisted on the 22nd of August 2016 by our regional credit office staff. The service in question was cancelled and a reversal was also conducted.
For any further clarity kindly contact our regional credit office on ***. Please find below reference number for this query: ***/GO.
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Pardon our late response to your email. In response to the above mentioned concerns – We would like to apologise for any frustrations occurred due to this incident. According to our records you were assisted on the 22nd of August 2016 by our regional credit office staff. The service in question was cancelled and a reversal was also conducted.
For any further clarity kindly contact our regional credit office on ***. Please find below reference number for this query: ***/GO.
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***