CC
Corne C

1 reviews | Active since Sept 2012

11 Apr 2016, 13:33

Mango Leggings stitching coming Apart

On the 4th of March I purchased MANGO Leggings from Edgars Menlyn and paid R799 for these Leggings. I have worn the Leggings four times and they have been washed once. To my absolute disgust these expensive leggings are falling apart and the elastic looks worn, as though I have had the leggings for years. <br> The Edgars Customer service manager Anzani Marageni, was not very helpful, and I was told that my one wash damaged the pants because I washed it with Jeans. This is absolutely unacceptable. I do not only expect a 100% refund for this inferior quality, but I demand a response from MANGO as to why this quality, which should be outstanding for the price you pay, is anything but desirable. MANGO is supposed to be a reputable brand with international quality, but this has not matched up to my experience.<br> Please respond to me as I am sure this is the least I deserve for wasting my money on such an inferior brand.

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Replies (1)
Edgars
Edgars's reply13 Apr 2016, 08:52
Official
Hello Addey,

Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to our refund and exchange policy on branded items due to quality, you will be receiving direct feedback from the store manager shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***