MG
Marelie G

1 reviews | Active since Aug 2015

10 Aug 2015, 14:22

Mango clothing quality problems

Good day,<br> <br> Earlier this year I purchased expensive black trousers from Mango at an Edgars outlet in Potchefstroom. I wore it about two times when one day I was embarrassed due to the pants starting to rip on the edge of the pocket stitching at the back. As I am such a Mango fan - I could laugh at this and ask for an exchange for the same pants. It was not long and this pants' pocket also ripped on the same place. I reckoned I would fix this myself. <br> <br> Still not losing trust in Mango, I purchased another expensive denim stretch pants. This pants also started ripping in the corner of the one pocket, and the other pocket is also starting to rip in the corner. I then visited the Edgars where these purchases were made. The only problem is, after purchasing items that I was initially impressed with, I had not kept the slips- who would? Thus, they could not assist me, even though not one of the purchases was even 6 months ago.<br> <br> I understand their policy, but as far as I am concerned the Consumer Protection Act provides that, where goods are found to be defective in quality within six months of their purchase, the customer may insist on a refund, repair or replacement of goods.

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Replies (1)
Edgars
Edgars's reply12 Aug 2015, 13:51
Official
Hello Marelie.Genis,

As per our telephonic discussion, please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note for branded items with quality defect a proof of purchase is required so the item may be booked for quality assessment.

Please note a 'Thank You rewards Card' is essential in any case the proof of purchase is misplaced.

We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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Best regards,