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johan S

1 reviews | Active since Nov 2016

14 Nov 2016, 18:40

Managers treat customers Like a dog

<p>My wife went shopping at Edgars Rustenburg and one off the cashiers did not give the card back , we went to retrieve the card and they said they lost it. Then the Manager said we must go to CNA and get one . Then we asked why must we as this was a Fault on there side . So after an Hour they still havent got the card . then they started to get angry with us and threaten my wife and me saying they will beat me as soon as that they said they will not allow us in the store anymore. so we left and as we leave employees laughing at us and managers saying they wiil beat us and they will take me on . We yhen asked the Manager if they will just get the card they said they will not as it is not his problem .</p> <p> </p> <p>Thanks Managers Petrus and Patrick and Gert who treat me and my wife like dogs </p>

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Replies (1)
Edgars
Edgars's reply15 Nov 2016, 11:14
Official

Thank you for raising your concerns with us, this is certainly not the type of service we wish to render to our customers. We have addressed this incident to insure this will not happen in store again, your will be receiving further feedback shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***