1 reviews | Active since Sept 2009
Manageress was downright rude and condescending
I found a blouse marked down to R199 (2nd red sale price, previous one was R349). On paying, the till operator Zikona said that the system is still showing R349 and she needed to find the manager to override the price on the system. After at least 10 mins, she arrived with Petra Fisher (sp?) who told me, with no apology for the inconvenience or making me wait, that the price on the garment was incorrect and that if I wanted to buy it, it would cost me R349. I told her that I would like to pay the price marked on the garment esp as I had waited so long, at which time things got heated and I told Petra that I would like to discuss the matter in a civilised matter and that I would appreciate her listening to what I had to say and not to shout me down and speak to me like a child rather than a customer. This did not happen so I asked to speak to a manager. She reiterated that she was the manager. I left my details with her and she promised that someone would get back to me by the same time the following day to explain the Edgars pricing policy-a week later and still no call. Reality not aligned to commitments made by CEO J Schreiber in Edgars Annual Report wrt attracting customers!
As per our telephonic discussion, we are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are kings and it is our daily mandate to satisfy their needs and offer them outstanding service, thus all matters raised on this query will be addressed accordingly. We assure you of much better service next time you visit our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, we are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are kings and it is our daily mandate to satisfy their needs and offer them outstanding service, thus all matters raised on this query will be addressed accordingly. We assure you of much better service next time you visit our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
