1 reviews | Active since Jun 2015
Manager without manners!
Very unpleasant experience. Item advertised as 50% off. Arrived at till, item did not scan at the correct price. The cashier then went onto the sales floor to confirm promo. She arrived back, calling a manage to authorize the discount. Ntombi, the manager, approaches the till point. She did not greet or acknowledge me as a customer, further more, spoke in Zulu saying that if the system doesn't pick up the promo, there's nothing she can do. She then walked away. When called back by the cashier, who told her that it is advertised and the signage is above the items, she responded in Zulu and said all the signage must be removed. She walked away once again, and the cashier then explained and apologized to me. I did not purchase the item due to the rude and disrespectful attitude of management and will not be shopping at Edgars Pavilion!
It is with great displeasure to hear of the overall unpleasant experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the store manager as it could have been handled in a different.
Our mandate is not to mislead our customers but to give them an exciting shopping experience. The store manager will be in contact with you shortly and we assure you all concerns raised on this query will be addressed.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
It is with great displeasure to hear of the overall unpleasant experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the store manager as it could have been handled in a different.
Our mandate is not to mislead our customers but to give them an exciting shopping experience. The store manager will be in contact with you shortly and we assure you all concerns raised on this query will be addressed.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
