AO
Abdull O
1 reviews | Active since Jun 2012
19 May 2015, 17:00
Manager who is rude to clients
I visited Vaal mall Edgars on the 2nd of May to buy some gifts for family in the area. I went to the blankets sections and looked for a sales assistant. I couldn`t find anyone nearby, then helped myself. I could not visualize the sizes on the packets and took out one to check. Then a manager rudely comes by ( with \Eunice"name tag) and starts reprimanding my whole family and giving us nonsense about the blankets can`t be sold again etc.. <br> Firstly I was going to buy it"
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Edgars's replyOfficial
21 May 2015, 09:57Hello C*****,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused, as we agree that rude and unhelpful management staff is unacceptable.
However, kindly note that we do not allow the opening of the packaging of items in order to view, as it therefore cannot be sold once opened.
This however could have been avoided, had you received assistance from staff in store, therefore we do apologise and can assure you that this will be address with the store management in Edgars Vaal Mall.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused, as we agree that rude and unhelpful management staff is unacceptable.
However, kindly note that we do not allow the opening of the packaging of items in order to view, as it therefore cannot be sold once opened.
This however could have been avoided, had you received assistance from staff in store, therefore we do apologise and can assure you that this will be address with the store management in Edgars Vaal Mall.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Edgars's reply21 May 2015, 09:57
Official
Hello C*****,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused, as we agree that rude and unhelpful management staff is unacceptable.
However, kindly note that we do not allow the opening of the packaging of items in order to view, as it therefore cannot be sold once opened.
This however could have been avoided, had you received assistance from staff in store, therefore we do apologise and can assure you that this will be address with the store management in Edgars Vaal Mall.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused, as we agree that rude and unhelpful management staff is unacceptable.
However, kindly note that we do not allow the opening of the packaging of items in order to view, as it therefore cannot be sold once opened.
This however could have been avoided, had you received assistance from staff in store, therefore we do apologise and can assure you that this will be address with the store management in Edgars Vaal Mall.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***