ES
Elsie S
1 reviews | Active since Sept 2012
01 Nov 2016, 15:45
MANAGER UNHELPFULL
<p>Sat 28/10 I visited the Centurion Edgars where I paid my account. Later the same day I went to Edgars Mall @ Reds and wanted to purchase and soon realise that the lady at Centurion never returned my card. I went to the customer service counter. Where NOT GREEDTED FRIENDLY. I advise the lady that the lady at Centurion forget to give back my card, she advise me that I should get into my car and go and collect the card. I told her I am not going back. She must please issue me with a new card. I was told the new card will cost R50. I told her that I will not pay this as the lady at Centurion was suppose to give back my card, she said that she will not issue me. I then insisted that she speak to the manager, Sello Mojo didn't even lift his ass and come and speak to me just said no the customer must pay and that is the end of the story. Is this the way you treat your customers???? I am very dissapionted that a manager don't even have the decency to come and talk to me and assist me with my problem, he also said I must go back to the Centurion branch. I am so unhappy in the way I was treated. I WILL NEVER EVER USE THE EDGARS @ MALL @ REDS AGAIN. An beliefe me I will tell every body about the bad service that I received. I felt like I was only a number and not a valued customer.</p>
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Edgars's replyOfficial
02 Nov 2016, 10:17Thank you for taking the time to share your concerns with us.
we must apologise for the unpleasant experience in store, we have addressed this matter with both Edgar’s stores to insure this type of service will not be rendered again, however we regret to inform you that you will be charged a R50 fee when linking a new card.
Although the staff member did not return your card, it was also your responsibility to insure your card is in your possession before leaving the store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply02 Nov 2016, 10:17
Official
Thank you for taking the time to share your concerns with us.
we must apologise for the unpleasant experience in store, we have addressed this matter with both Edgar’s stores to insure this type of service will not be rendered again, however we regret to inform you that you will be charged a R50 fee when linking a new card.
Although the staff member did not return your card, it was also your responsibility to insure your card is in your possession before leaving the store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,