Manager on lunch at 9:30 in the morning!!!

I went in to Edgars, Secunda branch on Sunday 28 Feb. Went on a Sunday assuming it would be quiet, wont have to stand in long que's and get out quickly... boy was I wrong... WORST service ever. Lady at customer services could not help me, as the manager had gone on lunch at 9:30 in the morning, bearing in mind the store only opens at 9am. She didn't take her cellphone, so no one could get hold of her. Eventually walked out the store at 10:45, very unhappy, terrible service, problem not resolved how I requested, as it was Edgars fault I had to go back to sort out anyway. Will NEVER shop at your Secunda branch again. *********** staff!