CG
CECILIA G
1 reviews | Active since Jul 2014
14 Oct 2015, 15:49
MANAGER CANNOT APPOLIGISE FOR HIS MISTAKE
I NEED THE CEO OF EDGARS TO PHONE ME ABOUT THIS. MY DAUGHTER WENT INTO THE FITTING ROOM TO FIT A CUSTUUM AND THEN I WANT TO GO IN AND SEE THE SECURITY GUARD MEN ASK ME TO SEARCH MY HANDBAG IN FRONT OF OTHER CLIENTS. I REFUSE AND SAID A LADY CAN DO. OTHER CLIENT WENT IN WITHOUT SEARCHING. I WENT TO CALL THE MANAGER. THEN THE SECURITY GAURD WAS GONE ON LUNCH AND THEN THE LADY WAS HAVING A BAD ATTITUED THAT STINKS. THE MANAGER SAID IT WAS WRONG AND SAID HE WILL PHONE BACK. HE SAID HE LOOKED AT THE FOOTAGE AND IT WAS RASIS HE IS SORRY AND THIS IS THAT...
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Replies (1)Edgars's replyOfficial
16 Oct 2015, 09:25Hello ceciliagreeff,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised management was notified as our mandate is to treat our customers equally. We assure you all concerns raised did not fall on deaf ears. Management will be In contact with you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised management was notified as our mandate is to treat our customers equally. We assure you all concerns raised did not fall on deaf ears. Management will be In contact with you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply16 Oct 2015, 09:25
Official
Hello ceciliagreeff,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised management was notified as our mandate is to treat our customers equally. We assure you all concerns raised did not fall on deaf ears. Management will be In contact with you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised management was notified as our mandate is to treat our customers equally. We assure you all concerns raised did not fall on deaf ears. Management will be In contact with you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
