1 reviews | Active since Jul 2016

01 Aug 2016, 10:20

management makes me out top be a ****

<p>I am appealed by the service I received from Menlyn and Brooklyn Edgars on Sunday 31 July. Firstly the lady at customer service at Menlyn, Kate, was suppose to let me know if Brooklyn has any sizes in a specific Sissy Boy jean. She never even phoned me. She had an attitude of just to wanting to do her job, chewing her gum and being rude. So arriving at Brooklyn, I found the jean size (the one Kate were suppose to let me know about). I took the Sissy boy skinny jean from the "special" rack. Getting to the till, MPHO helped me. She rang the jeans and the one did not have a prize on. She was just too lazy to look for the correct denims, and decided to write down the WRONG SKU code for the denim. The more I told her this is not the correct code the more she told me yes it is. She stated that this denim without the prize tag is not on special. I told her it is on special, as I was just at Menlyn, and I also found it on the specials rack. She just decided to be rude with me and tell me I have to pay full prize - so I demanded that the ,manager comes to the till. he arrived with an attitude, folded arms - Aubrey. I greeted him and even called him sir while talking. He did not even look at the prices or tages he just said it is not on special. SO I told him to follow me to the rack where I showed him 7 other of the same denims hanging there. He just kept on telling me I am lying and that I took it from another rack. He kept on saying that I should pay it or leave it. I have never been so humiliated in my life as he just stood there with arms crossed. He didnt even lift a finger to look at the codes. I took the jeans and I showed them the codes are wrong!!! He then told me "his people" will sort it out. I stood there for 30 minutes to an hour waiting. He was just standing there, still arms folded. A lady came back and found the CORRECT code. He did not apologise, nothing! I will not accept this type of behaviour and attitude towards a customer after I was not lying and telling the truth. What is Edgars going to do to rectify this? You have ***********, rude poeple working at Brooklyn. I will report this on every platform possible until I am satisfied as I am NOT a **** and will not be maked a fool off without cause. </p>

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Replies (1)
Edgars
Edgars's reply01 Aug 2016, 14:32
Official

Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused in store. Please be advised we have addressed this incident with our in store management, you will be receiving feedback shortly.

It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.

Your reference number is ********** 532/GO.

Kind regards,
Edcon customer experience team,
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