MANAGEMENT ASSULTED CUSTOMERS

Good day,

On the 06 of December 2018 I visited Edgars in Forest Hill to return the Sneakers that I bought November .I bought the Pro Action sneakers for my sister,she wore the sneakers on 05 December 2018, she went to do a walk wearing the sneakers,the sneakers were hurting her,she couldn’t wear them not even for 15 that was the reason for me to return the sneakers.

The cashier (Nicholas)went to call the Store admin Manager (Lucinda) is she gave me the worst service in the world,she had a very bad attitude,she told me she won’t assist me and then I asked for the details of the regional manager she refused,I tood there waiting to be assisted she then asked the cashier to call other customer while me and my sister waiting by the till,that was very rude because we were not done,I was angry because we were not only there to exchange but to buy and laybye some items. She then removed the items on the till by force and asked us to step aside rudely. I stood there and ask why is she doing that because we are not finished yet their items that we also want to buy. She left us alone after 1 hour we still standing waiting to be assisted.

I went to her (Lucinda) to confront her to ask if she thinks how she’s treating us Is ok,she was shouting at me angrily telling me that she won’t apologize if I think she’s going to do that she asked one of the staff to switching off the lights while I was standing there,what kind of a human being is that.

We stood there for another 30 minutes she was not willing to assist,she said she won’t call anyone store manager or regional manager,she called me with names in front of her colleagues “she said I’m a “BLACK STUPID GIRL “ I was very angry.

I then decided to leave the store because she was just treating me horribly,I then took my sneakers,slip and I couldn’t find the price tag I asked her and the cashier to look it for me,I couldn’t believe how that woman (Manager) behaved she physically attacked me in front of everybody and scratched my hand,that is a very ********* behavior coming from a senior.

I am not happy with the service I received,I am taking this up. She refused to give me her surname and the rest of the team,I am going to open a case for assault. Right now I’m sitting with a lot of questions is that how Edgars staff taught to do to customers,to beat them up,she then asked me to meet me outside the store to continue where we left,these a tall manager who came to stop the fight I can’t believe and I couldn’t believe that he was drinking at work,he was smelling alcohol.

I edge you to take fair action against your employees. I am prepared to approach the legal system to resolve this matter, where a corporate Giant such as Edgars bullies Consumers.

Today 10 December the I spoke to the store manager Ravy who couldn’t assist me as well,he was defending his staff and hung up the phone on me.

Regards Tendani