MM
Mofolisi M
1 reviews | Active since Dec 2018
13 Dec 2018, 22:08
Malfunctioning ATM payment method by EDCON Group.
I have been paying my Edgars account via EFT but my payments don't appear in the next statement. But they do appear only after i walked into the store and produced a proof of payment from my bank. They can't identify the cause of the problem why my payments dont get picked up automatically because i am using the correct banking details provided. They dont even give me a courtesy call to say sorry or uodate me after tracing the payments. I have been to the store more than 10 times with this problem.
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Edgars's replyOfficial
14 Dec 2018, 10:19Dear Mofolisi,
Thank you for taking our call.
As per agreement made telephonically could you kindly provide us with your bank statement for escalation purposes.
Once the bank statement is received it will be referred to our remittance department to trace and allocate the payment back to your account.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As per agreement made telephonically could you kindly provide us with your bank statement for escalation purposes.
Once the bank statement is received it will be referred to our remittance department to trace and allocate the payment back to your account.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply14 Dec 2018, 10:19
Official
Dear Mofolisi,
Thank you for taking our call.
As per agreement made telephonically could you kindly provide us with your bank statement for escalation purposes.
Once the bank statement is received it will be referred to our remittance department to trace and allocate the payment back to your account.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As per agreement made telephonically could you kindly provide us with your bank statement for escalation purposes.
Once the bank statement is received it will be referred to our remittance department to trace and allocate the payment back to your account.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,