TP
Toula P
1 reviews | Active since Aug 2011
19 Feb 2015, 12:15
MAIL BOX FULL TRY AGAIN LATER??
Had a query with Edgars and tried to send an e-mail as per their advice to do so and when I did I got the following response: <br> <br> \Delivery has failed to these recipients or groups:<br> 'Thank U' [Email Removed]<br> The recipient's mailbox is full and can't accept messages now."<br> <br> A computer responds to customer with the above standard response!! How does a big company like EDCON even have such a poor service response?? Actually Edcon is saying to its customers -\""PLEASE DONT BOTHER US WE REALLY NOT INTERESTED LET ALONE CARE\"" <br> """
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Edgars's replyOfficial
20 Feb 2015, 10:27Hello Toula,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that regarding your points accumulation query, you have been advised of how the points calculation operates as well as how you earn points that accumulate to a higher value depending on how you purchase.
Should you require further assistance or clarity, kindly contact our customer experience team on ***
Thank you for your query. We appreciate your feedback.
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that regarding your points accumulation query, you have been advised of how the points calculation operates as well as how you earn points that accumulate to a higher value depending on how you purchase.
Should you require further assistance or clarity, kindly contact our customer experience team on ***
Thank you for your query. We appreciate your feedback.
Kind Regards
Edcon Customer Experience Team
Best regards,
Edgars's reply20 Feb 2015, 10:27
Official
Hello Toula,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that regarding your points accumulation query, you have been advised of how the points calculation operates as well as how you earn points that accumulate to a higher value depending on how you purchase.
Should you require further assistance or clarity, kindly contact our customer experience team on ***
Thank you for your query. We appreciate your feedback.
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that regarding your points accumulation query, you have been advised of how the points calculation operates as well as how you earn points that accumulate to a higher value depending on how you purchase.
Should you require further assistance or clarity, kindly contact our customer experience team on ***
Thank you for your query. We appreciate your feedback.
Kind Regards
Edcon Customer Experience Team
Best regards,