1 reviews | Active since May 2012
MADE UP CHARGES
I use my Edgars account a great deal and never noticed an amount which was being deducted in 2 separate payments which both add up to R85 EVERY SINGLE MONTH. They charge 2 small amounts so you do not notice!! For Airtime subscription and some other trumped up airtime charge. I have NEVER AGREED to these amounts being deducted from my account and I want these ALL to be reversed. I now get an sms saying I am cancelling the “service” (which I do not even use). You get nowhere online and nowhere when you call. I would like this to be resolved immediately and ALL the charges to be reversed. This is disgusting from such an enormous company!!!!
Thank you for bringing this matter to our attention .We apologise for the frustrations caused . Kindly be advised that your query has already been sent to our third parties on the 13/2/2018 and they will be in direct contact with you once the subscription has been cancelled and the fees reversed .Your reference: ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .We apologise for the frustrations caused . Kindly be advised that your query has already been sent to our third parties on the 13/2/2018 and they will be in direct contact with you once the subscription has been cancelled and the fees reversed .Your reference: ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
