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maxine M

1 reviews | Active since May 2012

15 Feb 2018, 11:41

MADE UP CHARGES

I use my Edgars account a great deal and never noticed an amount which was being deducted in 2 separate payments which both add up to R85 EVERY SINGLE MONTH. They charge 2 small amounts so you do not notice!! For Airtime subscription and some other trumped up airtime charge. I have NEVER AGREED to these amounts being deducted from my account and I want these ALL to be reversed. I now get an sms saying I am cancelling the “service” (which I do not even use). You get nowhere online and nowhere when you call. I would like this to be resolved immediately and ALL the charges to be reversed. This is disgusting from such an enormous company!!!!

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Replies (1)
Edgars
Edgars's reply15 Feb 2018, 11:49
Official

Thank you for bringing this matter to our attention .We apologise for the frustrations caused . Kindly be advised that your query has already been sent to our third parties on the 13/2/2018 and they will be in direct contact with you once the subscription has been cancelled and the fees reversed .Your reference: ***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,